File a warranty claim
Tell us what happened, add a few photos and we'll take it from there — it takes about 3 minutes.
Submit a warranty claim
Takes about 3 minutes. Your warranty ticket is created on submission — our team will review it and respond within 2–3 business days. Track it any time on My Tickets.
Three simple steps
You submit your claim
Your warranty ticket number appears right away — keep it to track the claim on My Tickets.
We review it
Our team reviews your claim, photos and invoice and responds within 2–3 business days.
We follow up
We contact you by email or phone with the next steps for your claim.
Product Warranty Coverage
All Sunstone and Star BBQ warranties apply to the original purchaser only and are non-transferable. All warranties are strictly conditioned upon proper installation and usage per the official Sunstone Product Manual and Installation Guide. Damage from misuse, improper installation, commercial use, or failure to follow product manuals voids all warranty coverage.
Download 2026 Warranty Document (PDF)
Critical Installation Requirement
All warranties are strictly conditioned upon proper installation and usage. Every product must be installed exactly in accordance with the detailed instructions in the official Sunstone Product Manual and Installation Guide specific to that model. All warranties are VOID if installation and/or usage is not performed strictly in accordance with the product manual.
Grill & Burner Series — Limited Lifetime · 5 Year Warranty
✓ Firebox, Stainless Steel Housings & Frames — Limited Lifetime. Against defects in material and workmanship under normal residential use.
✓ Cooking Grates, Flavorizer Grids — 5 Year Warranty. Against defects in material and workmanship.
✓ Stainless Steel Burners, Brass Burners — 3 Year Warranty. Against defects in material and workmanship.
✓ Valves, Knobs, Lights, Electrical Parts — 3 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover surface corrosion, rust, discoloration, scratches, normal wear and tear, or damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
Star BBQ Warranties — 3 Year Warranty · 3 Year Limited Surface Warranty
✓ Structure, Firebox, Housing & Frames — 3 Year Warranty. Against defects in material and workmanship.
✓ Powder Coatings (surface finish only — manufacturing defects, not wear, scratches, or damage) — 3 Year Limited Surface Warranty. Manufacturing defects only.
✓ Knobs, Handles, Temperature Gauges, Covers, Legs, Wheels & All Other Parts and Components — 1 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover surface corrosion, discoloration, scratches, normal wear and tear, or damage from misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
Designer Cabinet Island Warranties — Limited Lifetime · 5 Year Warranty
✓ Cabinetry & Structural Components — Limited Lifetime. Against defects in material and workmanship under normal residential use.
✓ Rod Handles, Legs, Trim Kits, Kick Plates, Panels — 5 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
ODK Component Series — 3 Year Warranty · 1 Year Warranty
✓ Frames, Door Panels, Structure — 3 Year Warranty. Against defects in material and workmanship.
✓ Hinges, Handles, Legs — 1 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover discoloration, surface corrosion, or scratches from regular use. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
Appliance Station Warranties — Limited Lifetime · 1 Year Warranty
✓ Sink Basin, Frame, Structure, Ice Box — Limited Lifetime. Against defects in material and workmanship under normal residential use.
✓ Handles, Drains, Soap Dispenser, Small Parts — 1 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation or misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
Electrical Appliance Warranties — Limited Lifetime · 1 Year Warranty
✓ Structural Components, Frames, Panels — Limited Lifetime. Against defects in material and workmanship under normal residential use.
✓ Compressors, Electrical Parts, Motors, Lights — 1 Year Warranty. Against defects in material and workmanship.
Exclusions: Does not cover damage from power surges, improper electrical installation, or misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only.
What This Warranty Does Not Cover
- ✕ Surface corrosion, rust, discoloration, scratches, or cosmetic changes
- ✕ Normal wear and tear
- ✕ Damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure
- ✕ Misuse, abuse, alteration, tampering, accident, or neglect
- ✕ Improper or non-compliant installation
- ✕ Commercial, rental, or multi-family use
- ✕ Service or repairs by unauthorized persons or use of unauthorized parts
- ✕ Shipping, handling, export duties, installation, or reinstallation costs
- ✕ Incidental, consequential, special, punitive, or contingent damages
- ✕ Damage from accidents, grease fires, flashback fires, severe weather, or Acts of God
- ✕ Paint loss, surface rust, or stainless steel discoloration considered normal wear and tear
- ✕ Products purchased from unauthorized sellers or third-party online marketplaces
Authorized Sellers Only: Only purchases from authorized Sunstone dealers or distributors qualify for this factory-backed warranty. Products purchased from unauthorized sellers, third-party online marketplaces (except authorized ones), "B-stock," open-box, refurbished, or used items carry no warranty. Contact Sunstone US directly to verify authorized sellers.
For warranty service, contact Sunstone Metal Products LLC: 16004 Central Commerce Drive, Pflugerville, TX 78660 · contact@sunstonemp.com
Before You Submit
- All warranties are strictly conditioned upon proper installation per the official Sunstone Product Manual and Installation Guide.
- Grill & Burner Series: Firebox & frames — Limited Lifetime; cooking grates — 5 years; burners — 3 years; valves, knobs, electrical — 3 years.
- Cabinet Islands: Cabinetry — Limited Lifetime; handles, legs, trim — 5 years.
- All parts & accessories across all product lines are limited to one-time replacement only.
- Only purchases from authorized Sunstone dealers or distributors qualify for warranty coverage. Products from unauthorized sellers carry no warranty.
- If you have already used your replacement coverage, call 512-487-5116.
Questions about filing
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Questions about a claim?
Mon–Thu 9am–4:30pm CST · 888-934-9449 (toll-free) · 512-487-5116 · contact@sunstonemp.com
16004 Central Commerce Drive, Pflugerville, TX 78660