# Warranty Center Sunstone Warranty Center ## File a warranty claim Tell us what happened, add a few photos and we'll take it from there — it takes about 3 minutes. Start my claim Check a claim I filed Warranty claim ## Submit a warranty claim Takes about 3 minutes. Your warranty ticket is created on submission — our team will review it and respond within 2–3 business days. Track it any time on My Tickets. - **Your product** - **Product Name / Model** - **Serial Number** - **Purchase Date** - **Order / Invoice Number** - **Are you the original purchaser?** - **What's wrong** - **Issue Type** - **Description of Product Issues** - **Attach Pictures of Product Issues** - **Attach Pictures of Product Issues (files)** - **Attach Island Pictures** - **Attach Island Pictures (files)** - **Attach Invoice** - **Attach Invoice (files)** - **Your contact details** - **First Name** - **Last Name** - **Phone Number** - **Email Address** - **Full Address** What happens next ## Three simple steps - **You submit your claim**: Your warranty ticket number appears right away — keep it to track the claim on My Tickets. - **We review it**: Our team reviews your claim, photos and invoice and responds within 2–3 business days. - **We follow up**: We contact you by email or phone with the next steps for your claim. ### Product Warranty Coverage All Sunstone and Star BBQ warranties apply to the original purchaser only and are non-transferable. All warranties are strictly conditioned upon proper installation and usage per the official Sunstone Product Manual and Installation Guide. Damage from misuse, improper installation, commercial use, or failure to follow product manuals voids all warranty coverage. [Download 2026 Warranty Document (PDF)](/media/sites/site_affv5holph/manus-storage/SUNSTONEWARRANTY2026_a77fb0ec.pdf) ##### Critical Installation Requirement All warranties are strictly conditioned upon proper installation and usage. Every product must be installed exactly in accordance with the detailed instructions in the official Sunstone Product Manual and Installation Guide specific to that model.**All warranties are VOID if installation and/or usage is not performed strictly in accordance with the product manual.** **Grill & Burner Series — Limited Lifetime · 5 Year Warranty** Includes: RUBY5B, RUBY8B, RUBY8BER, RUBY8STR, SUN5B, SUN5BTS, SUN8B, SUN8BIP, SUN10TR, SUN13VS8, SUN13VS9, SUN24PCR, SUM35CPR0, SUNPLT48 ✓ Firebox, Stainless Steel Housings & Frames — Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Against defects in material and workmanship. Against defects in material and workmanship. Exclusions: Does not cover surface corrosion, rust, discoloration, scratches, normal wear and tear, or damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. **Star BBQ Warranties — 3 Year Warranty · 3 Year Limited Surface Warranty** Against defects in material and workmanship. Manufacturing defects only. Against defects in material and workmanship. Exclusions: Does not cover surface corrosion, discoloration, scratches, normal wear and tear, or damage from misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. **Designer Cabinet Island Warranties — Limited Lifetime · 5 Year Warranty** Includes: All Designer Cabinet Island Component Series — Appliances, Grill, Sink Base, Storage, Component, Wall Cabinets & Accessory Parts ✓ Cabinetry & Structural Components — Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. **ODK Component Series — 3 Year Warranty · 1 Year Warranty** Against defects in material and workmanship. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, or scratches from regular use. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. **Appliance Station Warranties — Limited Lifetime · 1 Year Warranty** Includes: All Sinks, Ice Chests, Cocktail Stations ✓ Sink Basin, Frame, Structure, Ice Box — Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation or misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. **Electrical Appliance Warranties — Limited Lifetime · 1 Year Warranty** Includes: SAPFR15PRO, SAPWSS3PRO, SUNPLT48 ✓ Structural Components, Frames, Panels — Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover damage from power surges, improper electrical installation, or misuse. All parts are limited to one-time replacement only. Non-transferable — original purchaser only. #### What This Warranty Does Not Cover - ✕ Surface corrosion, rust, discoloration, scratches, or cosmetic changes - ✕ Normal wear and tear - ✕ Damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure - ✕ Misuse, abuse, alteration, tampering, accident, or neglect - ✕ Improper or non-compliant installation - ✕ Commercial, rental, or multi-family use - ✕ Service or repairs by unauthorized persons or use of unauthorized parts - ✕ Shipping, handling, export duties, installation, or reinstallation costs - ✕ Incidental, consequential, special, punitive, or contingent damages - ✕ Damage from accidents, grease fires, flashback fires, severe weather, or Acts of God - ✕ Paint loss, surface rust, or stainless steel discoloration considered normal wear and tear - ✕ Products purchased from unauthorized sellers or third-party online marketplaces **Authorized Sellers Only:**Only purchases from authorized Sunstone dealers or distributors qualify for this factory-backed warranty. Products purchased from unauthorized sellers, third-party online marketplaces (except authorized ones), "B-stock," open-box, refurbished, or used items carry**no warranty**. Contact Sunstone US directly to verify authorized sellers. For warranty service, contact Sunstone Metal Products LLC: 16004 Central Commerce Drive, Pflugerville, TX 78660 ·[contact@sunstonemp.com](mailto:contact@sunstonemp.com) [File a Warranty Claim](#claim-form) · [View Full Warranty PDF](/media/sites/site_affv5holph/manus-storage/SUNSTONEWARRANTY2026_a77fb0ec.pdf) #### Before You Submit - All warranties are strictly conditioned upon proper installation per the official Sunstone Product Manual and Installation Guide. - **Grill & Burner Series:** Firebox & frames — Limited Lifetime; cooking grates — 5 years; burners — 3 years; valves, knobs, electrical — 3 years. - **Cabinet Islands:** Cabinetry — Limited Lifetime; handles, legs, trim — 5 years. - **All parts & accessories** across all product lines are limited to one-time replacement only. - Only purchases from authorized Sunstone dealers or distributors qualify for warranty coverage. - If you have already used your replacement coverage, call [512-487-5116](tel:5124875116). Claims ## Questions about filing **How do I check on a claim I already filed?** Use “Check a claim” below with your ticket number and email, or open My Tickets (/my-tickets). **What photos should I include?** Attach clear photos of the issue, including close-ups of the specific parts that need replacement, and photos of how the product is installed. Improper installation may void the warranty. **Who can file a claim?** All Sunstone and Star BBQ warranties apply to the original purchaser only and are non-transferable. **Where is the full warranty document?** Download the 2026 Warranty Document (PDF) from the coverage section on this page. **Is it a setup or troubleshooting question instead?** Our Technical Support page (/tech-support) answers installation and troubleshooting questions any time, and connects you with a technician. Already filed? ## Check a claim Enter your ticket number and the email you used to see its status and messages. ### Questions about a claim? Mon–Thu 9am–4:30pm CST · [888-934-9449 (toll-free) · 512-487-5116](tel:8889349449) · [contact@sunstonemp.com](mailto:contact@sunstonemp.com) 16004 Central Commerce Drive, Pflugerville, TX 78660 Page: https://austinoutdoorkitchens.com/warranty